Frequently asked questions
1. Will I receive an invoice from you?
- You will receive an invoice with VAT. (19%) You will receive the invoice from us by email.
2. Why is my laptop password protected even though I haven't set a password?
- You should only provide and confirm a new password
- Leave the "Password"-field blank
- Enter your own password in the "New Password"-field
- Then re-enter your own password in the "Confirm Password"-field
Then click "Enter"
Example:
Password:
New password: abc123
Confirm password: abc123
3. May I buy the device via invoice?
- You can use various payment options on our website
- Payment methods include: credit card, bank transfer, PayPal
- PayPal offers the possibility to make the purchase and pay after 30 days. You can find more information on the websites of the payment brokers
4. Do I get a guarantee on the device?
- Yes, we give you a 1-year guarantee on the device
5. Can I change the language on my laptop?
- Yes, here is a step-by-step guide on how to easily change a language on your laptop:
https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences
6. can I see photos of the products?
- No, unfortunately we can not send photos of the products, because the products are already packed and because we do not make reservations, so it could happen that you would get a different laptop than you would see in the photo.
7. what is the best way to contact you?
- The best way to contact us is by email. Just write a message to info@it-taste.de
8. my laptop does not work anymore what now?
- You have many options, you can use the 1-year warranty or the 30-day money back guarantee. Write us an email and describe as exactly as possible what is wrong with your laptop.
Frequently asked questions
1. Will I receive an invoice from you?
- You will receive an invoice with VAT. (19%) You will receive the invoice from us by email.
2. Why is my laptop password protected even though I haven't set a password?
- You should only provide and confirm a new password
- Leave the "Password"-field blank
- Enter your own password in the "New Password"-field
- Then re-enter your own password in the "Confirm Password"-field
Then click "Enter"
Example:
Password:
New password: abc123
Confirm password: abc123
3. May I buy the device via invoice?
- You can use various payment options on our website
- Payment methods include: credit card, bank transfer, PayPal
- PayPal offers the possibility to make the purchase and pay after 30 days. You can find more information on the websites of the payment brokers
4. Do I get a guarantee on the device?
- Yes, we give you a 1-year guarantee on the device
5. Can I change the language on my laptop?
- Yes, here is a step-by-step guide on how to easily change a language on your laptop:
https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences
6. can I see photos of the products?
- No, unfortunately we can not send photos of the products, because the products are already packed and because we do not make reservations, so it could happen that you would get a different laptop than you would see in the photo.
7. what is the best way to contact you?
- The best way to contact us is by email. Just write a message to info@it-taste.de
8. my laptop does not work anymore what now?
- You have many options, you can use the 1-year warranty or the 30-day money back guarantee. Write us an email and describe as exactly as possible what is wrong with your laptop.