Frequently asked Questions
Before your purchase
In our online shop you will find laptops, iPads, desktops, monitors and computer accessories.
No, the devices we sell are “refurbished”. All devices are used and renewed by our company. All devices are thoroughly checked, repaired and cleaned by our technicians. Exceptions are some accessories for electrical devices that we sell as new goods.
Our devices are described as refurbished. All devices marked “Refurbished” are thoroughly checked for their technical and optical quality. We employ qualified technicians who guarantee the quality of our products. All devices work like new.
Unless otherwise stated, the device battery has at least 80% of its original capacity.
All products come with the accessories expected for a new product unless otherwise stated in the product description.
Your order will be delivered in Germany within 2 to 3 working days. International deliveries to countries within the EU usually take between 3 and 5 working days.
With us, you do not pay for delivery. The exception is international deliveries. For deliveries outside Germany, the price is calculated individually. During the ordering process you will receive all information about the shipping costs.
We deliver our products throughout the European Union as well as to Switzerland and Great Britain.
Our products are not delivered in their original packaging. All devices are shipped in professional transport packaging.
We have several payment options on our website. You can pay by PayPal, credit card, Klarna, prepayment and bank transfer.
Yes, you can buy your products on account. To use this option, you must use PayPal or Klarna.
Yes, you can pay for your products in installments. To use this option, you must use PayPal or Klarna.
Yes, you will receive an invoice for your order from us. To protect the environment, all our invoices are sent electronically in PDF format.
Yes, VAT is shown on the invoices.
Yes, please fill in the "Company name" field when placing your order so that we can send you an invoice.
Yes, we can issue you with a net invoice. Please let us know your VAT identification number so that we can check it and issue you with a net invoice.
After your purchase
As soon as the parcel has been dispatched, you will receive an e-mail with the tracking number of the parcel. The email will also contain a link that you can use to track your order.
DHL: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
UPS: https://www.ups.com/track?loc=en_DE&requester=ST/
Don't worry, we are here to help you. Our customer service will be happy to help you. We will find a parcel for you and, if necessary, guarantee you a refund for the shipment you did not receive.
If your order has not yet been dispatched, we can of course change the delivery address for you. Unfortunately, it is not possible to change the address if the parcel has already been dispatched.
Each product is guaranteed for at least 12 months from the date of purchase by the respective dealer. The warranty covers all faults that occur during the warranty period. The defective device will be repaired or replaced with a new device. If this is not possible, the value of the device will be refunded.
Yes, you can get in touch with us via the contact form and our qualified staff will help you.
Yes, you can return the product to us free of charge within one month and get your money back.
No, we will be happy to pay the return shipping costs for you, please contact us so that we can send you a return label.
Your package should be returned to the address specified in our right of withdrawal. You can find this address here: Widerrufsrecht
It is best to return your order in the packaging in which you received it. Please only use the packaging if it is not damaged.
If the packaging is damaged, please prepare different packaging and observe the following points when packing:
- Use sturdy boxes made of corrugated cardboard and observe the grade class, inspection stamp and quality mark.
- For sensitive, heavy or large-volume contents, use 2-wall outer packaging (e.g. 2.30).
- Select the packaging size so that there is sufficient padding and the goods have little room to move.
- Pad the goods on all sides and completely fill all cavities, including the lid area, to prevent crushed packaging.
-
Use suitable materials for padding:
- Molded padding (recommended)
- Air bags
- Loose filling materials (bulk padding made of starch is only recommended to a limited extent)
- Alternatively, wrap the goods with several layers of the following materials: Bubble wrap, corrugated cardboard rolls, machine-crumpled kraft paper
- Do not allow the contents to come into direct contact with the outer packaging or with each other.
- Make sure that no parts of the contents protrude from the packaging.
As a rule, the refund will be made via the payment method you used when purchasing.
Refunds are usually arranged by us within 1-3 days of receipt of the package.
Refunds via additional institutions such as PayPal, Klarna, etc. are often processed by payment intermediaries. This processing time depends on the respective financial institution, over which we have no influence.
Business-to-business
You can get in touch with us via the contact form and one of our sales staff will get in touch with you. For larger orders we can offer you individual prices.
Yes, we can sell the devices on invoice.
Yes, we also buy IT equipment from the company. Please contact us for a quote.
Delivery status
You can track your shipment using the following links:
Create customer account
Customer service
Frequently asked questions
1. Will I receive an invoice from you?
- You will receive an invoice with VAT. (19%) You will receive the invoice from us by email.
2. Why is my laptop password protected even though I haven't set a password?
- You should only provide and confirm a new password
- Leave the "Password"-field blank
- Enter your own password in the "New Password"-field
- Then re-enter your own password in the "Confirm Password"-field
Then click "Enter"
Example:
Password:
New password: abc123
Confirm password: abc123
3. May I buy the device via invoice?
- You can use various payment options on our website
- Payment methods include: credit card, bank transfer, PayPal
- PayPal offers the possibility to make the purchase and pay after 30 days. You can find more information on the websites of the payment brokers
4. Do I get a guarantee on the device?
- Yes, we give you a 1-year guarantee on the device
5. Can I change the language on my laptop?
- Yes, here is a step-by-step guide on how to easily change a language on your laptop:
https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences
6. can I see photos of the products?
- No, unfortunately we can not send photos of the products, because the products are already packed and because we do not make reservations, so it could happen that you would get a different laptop than you would see in the photo.
7. what is the best way to contact you?
- The best way to contact us is by email. Just write a message to info@it-taste.de
8. my laptop does not work anymore what now?
- You have many options, you can use the 1-year warranty or the 30-day money back guarantee. Write us an email and describe as exactly as possible what is wrong with your laptop.
Frequently asked questions
1. Will I receive an invoice from you?
- You will receive an invoice with VAT. (19%) You will receive the invoice from us by email.
2. Why is my laptop password protected even though I haven't set a password?
- You should only provide and confirm a new password
- Leave the "Password"-field blank
- Enter your own password in the "New Password"-field
- Then re-enter your own password in the "Confirm Password"-field
Then click "Enter"
Example:
Password:
New password: abc123
Confirm password: abc123
3. May I buy the device via invoice?
- You can use various payment options on our website
- Payment methods include: credit card, bank transfer, PayPal
- PayPal offers the possibility to make the purchase and pay after 30 days. You can find more information on the websites of the payment brokers
4. Do I get a guarantee on the device?
- Yes, we give you a 1-year guarantee on the device
5. Can I change the language on my laptop?
- Yes, here is a step-by-step guide on how to easily change a language on your laptop:
https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences
6. can I see photos of the products?
- No, unfortunately we can not send photos of the products, because the products are already packed and because we do not make reservations, so it could happen that you would get a different laptop than you would see in the photo.
7. what is the best way to contact you?
- The best way to contact us is by email. Just write a message to info@it-taste.de
8. my laptop does not work anymore what now?
- You have many options, you can use the 1-year warranty or the 30-day money back guarantee. Write us an email and describe as exactly as possible what is wrong with your laptop.